Refund & Cancellation Policy

 

Please read and make sure you fully understand our refund policy prior to making a payment.

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PALM + PINE MARKETING AND DESIGN operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as an internet marketing company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time with respect to the services offered to the CLIENT.

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THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING PALM + PINE MARKETING AND DESIGN FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.

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Web Development

Web design and development projects require extensive resources, consume our time, and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets canceled, delayed, or postponed by the CLIENT, then all monies paid will be retained by PALM + PINE MARKETING AND DESIGN  and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.

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Search Engine Optimization, Social Media Marketing, & Internet Marketing

Payments for Search Engine Optimization, Social Media Marketing, or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.

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Setup Fees:

Setup fees are applied directly to expenses incurred by PALM + PINE MARKETING AND DESIGN in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.

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Chargebacks:

We normally ask for CLIENT's credit card or payment info so that we can charge the CLIENTS card for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.

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If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases, all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to the CLIENT (to recover any fees passed on to us by the credit card company).

In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.

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PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.

Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.

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PALM + PINE MARKETING AND DESIGN reserves the right to disable and terminate a user’s account, services, or contract if a user is found in violation of our terms and policies. Termination due to policy violations will not be refunded.

Please also read our TERMS OF SERVICE

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Local Everywhere

Not all marketing and design companies serve you equally, so don’t limit yourself. Sometimes if you want the best, you need to break-out of your comfort zone. Although headquartered in Maryland, we provide the same outstanding service nationally.

Let’s Talk. (410) 212-8029

Get started now with a consultation.